Task+Analysis


 * Task Analysis Submitted by Stephen Griffin**

Goal – Examining typical scenarios of conflict and how they are often handled

Topic – Conflict Scenarios
 * 1) Brainstorm with students 3 common scenarios that cause conflict
 * 2) Divide students into 3 groups and assign one scenario to each group
 * 3) Have each group report on how their scenario usually escalates into conflict

Goal – Improve conflict resolution skills

Topic – 12 techniques for conflict resolution
 * 1) [|The win/win approach] - How can we solve this as partners rather than opponents?
 * 2) [|Creative response] - Transform problems into creative opportunities.
 * 3) [|Empathy] - Develop communication tools to build rapport. Use listening to clarify understanding.
 * 4) [|Appropriate assertiveness] - Apply strategies to attack the problem not the person.
 * 5) [|Co-operative power] - Eliminate "power over" to build "power with" others.
 * 6) [|Managing emotions] - Express fear, anger, hurt and frustration wisely to effect change.
 * 7) [|Willingness to Resolve] - Name personal issues that cloud the picture.
 * 8) [|Mapping the conflict] - Define the issues needed to chart common needs and concerns.
 * 9) [|Development of options] - Design creative solutions together.
 * 10) [|Introduction to negotiation] - Plan and apply effective strategies to reach agreement.
 * 11) [|Introduction to mediation] - Help conflicting parties to move towards solutions.
 * 12) [|Broadening perspectives] - Running meetings in conflict resolving mode.

Goal – Improve conflict de-escalation skills

Topic – De-escalation techniques

a. Listening b. Tone of voice c. Body Language d. Respect e. Compromise
 * 1) Escalation vs. De-escalation
 * 2) De-escalation techniques

Goal- Practice with alternative ways to deal with verbal and physical confrontations through improved communication

Topic – Utilizing Conflict Resolution Skills


 * 1) Have students return to their groups
 * 2) Have each group suggest two ways to resolve their conflict scenario
 * 3) Have each group report back to the class on why their suggestions will effectively resolve the conflict


 * References: **

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http://www.yale.edu/peace/session3.htm